Amy Egolf, Executive Director
amy@visitstcharles.com
Phone Extension # 103
In addition to interfacing with the SCCVB Board of Directors, the Illinois Bureau of Tourism and City of St. Charles officials, Amy represents St. Charles as a member of the Illinois Council of Convention & Visitors Bureaus and serves on the marketing committee of ChicagoPlus, a regional tourism development office serving the Chicago suburbs. She oversees the bureau's annual budget of just under one million dollars and directs all sales and marketing initiatives waged by the bureau in its mission to promote St. Charles as a destination for leisure visits, meetings, conventions, motorcoach trips, and sports events. A graduate of Pennyslvania's Elizabethtown College with a BA in Communication Arts, Amy brought 18 years' experience in Illinois' hospitality industry when she joined the SCCVB team in October 2005. Six tourism marketing projects conceived and executed by Amy (including the 2008 SCCVB Visitors Guide) have received "Best of" awards at the annual Illinois' Governor's Conference on Tourism.

Jenny O'Brien, Marketing Manager & Scarecrow Fest Liaison
jenny@visitstcharles.com
Phone Extension # 105
Jenny joined the SCCVB team in October 2006 as a sales manager to serve the motorcoach market and eventually added the sports market to her list of responsibilities, as well as marketing support. In 2011, her passion for marketing brought her to the position of Marketing Manager and Scarecrow Fest Liaison. Some of Jenny's responsibilities include coordinating the annual FACES savings card, E-communication, website management, social media and the new visitor center monitors (located on First Street). Jenny also serves the motorcoach market and assists tour operators in planning fun-filled, unique itineraries for both day and overnight trips!

In 2011, the SCCVB partnered with Special Events Management to spearhead production of it's annual Fall event, Scarecrow Fest, which draws over 100,000 visitors every October. As Scarecrow Fest Liaison, Jenny is the point of contact between the bureau and SEM, and coordinates festival activities such as the Scarecrow Contest and Canine Corner.

Michelle Cianferri, Sales Manager
michelle@visitstcharles.com

Phone Extension # 101

Michelle joined our team in May 2009 as a part time sales manager. Michelle brings significant experience to the position, having worked both in hotels and the convention & visitors bureau realm, and enthusiasm in building relationships with planners as well as suppliers to ensure "win win" events. When focusing on the Bureau's mission, Michelle's primary concentration is on the sports and hobby markets. During her "down time," she partners with husband, Kevin, in rearing their two children.

She has been a MPI member - having been selected as co-chair for the annual MPI-CAC Golf Outing following her long-standing involvement with the event's coordination. As a testament to her MPI service, Michelle was nominated for the MPI CAC Rising Star Award. Michelle attended Loop College and Loyola University prior to entering her chosen vocation of hospitality sales.

Kimberly Coffland, Sales Manager
kimberly@visitstcharles.com

Phone Extension # 106

Kimberly joined the SCCVB staff in April 2011 and brought over five years experience at Pheasant Run Resort (one of St. Charles' 11 hotels) with her. Having sold to the corporate market during her time at the resort, Kimberly is eager to also add the association and religious markets to

the range of meeting planners she promotes St. Charles hotels and meeting facilities to on a daily basis.

As a 17 year resident of St. Charles, in her free time, Kimberly can be found enjoying the beautiful parks and trails that our community has to offer, alongside her husband Scott and two sons.

DeAnn Wagner, Operations Manager
deann@visitstcharles.com
Phone Extension # 102
With a B.S. degree in business administration and eight years' hospitality experience (four in St. Charles), DeAnn's decision to join the SCCVB staff has been much welcomed by our staff. DeAnn oversees the operations of the office, with responsibilities ranging

from in-house accounting procedures to ensuring that state grant requirements are being met to being first point of contact for our technology needs.

Diane Lynch, Communications & Administrative Support
diane@visitstcharles.com
Phone Extension #104
Well-respected throughout the local tourism community, Diane worked at Pheasant Run Resort for more than 30 years before joining the SCCVB team. Diane makes certain all events and hotel package information is current and posted on www.visitstcharles.com and sent on to the Illinois Bureau of Tourism for state-wide promotion. Diane also provides servicing and coordinates temporary staffing for meetings and conventions held in St. Charles.

Molly, St. Charles Pet Travel Specialist
molly@visitstcharles.com
Molly brings much expertise to the St. Charles Visitors Bureau! After traveling with her owner on plenty of business trips, Molly developed a true love for travel and adventure. She knew she wanted to share her experience and education with other pets and their owners!

As a resident of St. Charles herself, Molly knows first-hand what the best pet friendly spots are and she is always on the lookout for more! A Ruffner's regular and loyal Kimmers Ice Cream customer, Molly is ready to help you plan your pet friendly getaway to charming St. Charles, Illinois. In her leisure time, you can find Molly mingling at one of two St. Charles dog parks - James O. Breen Community Park or East Side Sports Complex!